CHARLÍS Angels
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We have a 30-day refund policy.
If for any reason you are not satisfied with your order, you may return the product for a full refund less any shipping and handling costs.
My daughter Alana Gordon ordered your products for my Mother’s Day gift.
I’m Karen Gordon my email is kgordon49@icloud.com
My daughter Alana Gordon email is alanag1082@gmail.com
but there’s no pump in the face cleanser.
Please advise.
Thank you.
Thank you
Hi Karen!
Thank you so much for reaching out. We are so sorry that this happened, as we place greatest priority on customer satisfaction! Please reach out to our excellent customer service team at support@charlis.beauty, and they will be happy to assist you. Thank you so much for your support!
Are none of the products suppose to have a pump? Mine don’t so I’m not sure how to properly take out the products from the containers. Thank you!
Hello!
The products should have a pump, and if they don’t that’s a mistake on our part. If you could contact your wonderful customer service team at support@charlis.beauty, they will be happy to assist you! We are always happy to replace any defective products.
Blessings,
Charlis team
The tops that cover the pumps are difficult to pull off. Just give them a good tug and you will reveal the pumps.